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FAQs

For our customers, we provide care and use information and answers to frequently asked questions about bambu products and our partner brands.


BAMBU®

USDA Certified Organic
bambu utensils have earned the NOP Organic Seal. This seal signals that not only is our bamboo source certified, but also the finishing oil is also certified organic. All our bamboo utensils and kid’s products carry the USDS NOP seal. The finish on our utensils is a certified organic Linseed oil.We use no glues or lacquers in the making of our utensils.

Our Adhesives
We have researched and selected an imported adhesive from Finland where they have strict environmental standards. Our adhesive is food safe and water-based, and formaldehyde free.
The glue is EU rated at the lowest rating E1 / E0 for no formaldehyde.

Why our serving trays and cutting boards are not certified organic
Simply because we cannot follow the source of origin for each of the pieces used in a laminated piece, we cannot certify our serving products. Generally speaking, it is safe to say, these products are made from organically grown bamboo, just not certified.

Finishes and Coatings
We don’t use lacquer coatings. For all serving products and cutting boards and utensils, we use a natural, food safe oil. Lacquer has a tendency to chip and erode over time and leach into your foods. Our natural, food safe oil is comprised of vegetable oils and waxes (e.g. sunflower oil, soybean oil, thistle oil, carnauba wax, candelilla wax).

No animal products are used as ingredients or in the manufacturing process.

Can the Utensils go in the dishwasher? Yes
People will want to. And they can. There is no glue or lacquer to flake off or delaminate. However, to prolong life, we recommend hand washing. High heat and detergents prematurely age wood/bamboo; therefore we do not recommend dishwasher use. But you can.

On Cracking
Cracking is rare. It is caused by moisture associated with climate during the dry winter months. For example, if the moisture content of a cutting board is at 10-12% and then is moved quickly into an environment that is hot and or dry and the moisture drops to 4-6% then cracking may occur. In high altitudes, or where dry climate is prevalent, it often helps to let the product acclimate in a cool, not too dry climate, before introducing the product to a retail or home environment.

On Staining
Bamboo is naturally stain resistant however we cannot always guarantee perfect results from a natural material. For extreme staining foods such as beets, the stain usually lifts out after several washings.

Simple Care, Long Life
Clean in hot soapy water and wipe dry
Revive your renewables with an all-natural cream or oil. Use bambu’s ‘Bamboo Goo’ for best results.

Compostable Plates and Cutlery - To re-use or not to re-use and why?
There are several reasons why these are sold as 'single use'. Firstly, the FDA prefers we designate these as single-use. Next, different end uses (spaghetti vs. dry foods) vary from consumer to consumer so it's difficult to provide special instructions for every type of situation. The plates are constructed using a food safe water based adhesive and after several washings, you may find they begin to lose their rigidity. The biodegrading process has begun! Exactly what they are supposed to do! As to how many uses, we leave it up to the consumer to decide.

Cork Fabric
Cork fabric is produced using thin sheets of natural cork (a renewable resource) laminated to a fabric backing using a specialized proprietary technique. This unique material is beautiful and versatile, lightweight, soft and supple to the touch. It is dust, dirt and stain repellent. It is inherently anti-bacteria and hypoallergenic. Plus, cork does not retain moisture and is therefore, waterproof, weatherproof, and washable.

Hemp Textiles
Hemp is a sustainable super crop offering numerous benefits. Hemp has anti-microbial properties naturally inherent in the plant. It is also mildew resistant. Our hemp source is grown without pesticides or herbicides. Hemp is planted in dense crops not allowing sunlight to penetrate, which reduces weed growth by 95%, eliminating the need for herbicides. No pesticides are used due to the inherent properties contained in the plant itself. Hemp is commonly used as a companion crop bordering family gardens as a deterrent to insects and infestations.

Hemp is an ideal rotation crop due to its long taproot structure that helps retain topsoil, while also replenishing soil quality due to the natural leaf composting that regenerates vital elements in the soil. Hemp does not require irrigation, unlike other natural fibers. The unique inherent characteristics of the fiber of hemp have the additional ability to suppress the growth of harmful bacteria and fungi, making it the ideal “fiber for our future.” As a result, hemp does not require organic growing certification. Our source uses only EU-approved dyes and chemicals in their dyeing and finishing and carefully monitor and control wastewater.


ABEEGO®

Care
With proper care, you can expect your Abeego to last over a year. Hand-wash Abeego in COLD water and eco-friendly dish soap. In COLD water the beeswax coating will be stiff, providing a stable surface to clean. Abeego washes like a plate, not a piece of fabric. It can handle a light scrub with a gentle dishcloth or sponge. For a heavily soiled Abeego or if you have many to wash, run a bit of COLD water in your sink, add soap and immerse your Abeegos. Wash them like regular dishes. Do not let them soak for a prolonged period. Dry your freshly washed Abeego with a towel for immediate use or place over a dish rack. Do not wring.

Biodegradable, alcohol-free soap is the best. Tree resin and beeswax are soluble in alcohol. Check the ingredient list of your dish soap. If alcohol is in the first five ingredients, it is too harsh for Abeego. If there are no ingredients listed and the manufacturer will not disclose them, consider replacing the soap with a suitable option.

Stains and creases are normal. We consider it character. All materials used are natural so deeply pigmented foods may contribute to the personality of your Abeego. You can minimize staining by rinsing Abeego in cold water shortly after food has been removed. Avoid prolonged contact with oily or greasy foods.

A word about heat
Abeego is not suitable for the dishwasher, microwave oven, direct heat or high temperatures. Allow food to cool slightly before covering and avoid placing hot food directly on your Abeego. Keep away from all sources of heat and open flame.

Cutting your Abeego
We recommend you avoid the temptation to cut your Abeego unless you really need to. Abeego is most functional in its full size. You can always over-wrap an item. It is your old relationship with plastic wrap that makes you think you have to cut your Abeego to fit the exact item you are storing. You are going to have your Abeego for a long time so keeping it in its full size will let you use it over and over in many sizes and shapes. If you do decide it must be cut, use a rotary blade or very sharp scissors to create a clean cut.

Abeego is fabric, and the edges are not finished. The wax coating holds all the fibers of the fabric together. Over time you may notice little frays around the edges. Trim them up with a rotary blade or sharp scissors. Abeego is self-adhesive. You don’t have to wet it.
The combination of beeswax, tree resin and jojoba oil that coats the hemp and cotton fabric is very malleable at room temperature. It can adhere to virtually any solid food or container, so there is no need to wet it before you use it. Out of the package, your Abeego is ready to go. In the fridge, your Abeego becomes stiff and holds its new shape. A return to room temperature will soon soften it.

People often ask us if Abeego sticks to the dish like Press n Seal. They want to know if they can turn their bowl upside down and keep the contents inside. Our response is, not likely. Abeego sticks to itself, not the item it’s wrapping. So if you want to flip your bowl over and test it out, we recommend doing so over a soft, absorbent surface, like grass. Remember, this isn't cling-free plastic wrap.

Usage Tips
For the love of cheese. Remove cheese from the packaging it came in and wrap it in an appropriately sized Flat.

Form Abeego around the cut side of your avocado, cucumbers, tomatoes, melons, onions and pretty much any fruit or vegetable you need to keep. Pineapple has been known to eat Abeego; it is best stored in a dish topped with a Flat.

Rise dough, rise.
The material is insulating and breathable, so it is a perfect cover for rising bread dough. It is also suitable for covering fermenting foods such as yogurt, kefir and butter milk.

Use with meat.
Use for cold cuts and cooked meat on your sandwiches are friends of Abeego. Place leftover meat and raw meat in a dish, cover, and store in the refrigerator. We suggest avoiding direct contact with raw meat.

Frozen food.
Use in the freezer for the short-term jobs. A month is the limit. Longer term freezing is best for other options.

Storing your storage.
Roll or fold Abeego and keep in with your other food packaging or in your linen drawer. Keep between cutting boards to store flat.


SOLIGHT™

What is the SolarPuff™ made of?
The SolarPuff™ is a U.S. patented product comprised of four (4) main components: (1) a solar panel that captures photons from sunlight; (2) a rechargeable internal lithium-ion battery that stores power; (3) LED bulbs that produce the light and (4) PET material that is specially architected to inflate into a cube. Note that our PET material is recyclable and not made of toxic PVC like other inflatable solar lamps in the market.

How long does the SolarPuff™ stay illuminated after one full charge?
After a full charge of 5 hours in the bright clear sunlight, the SolarPuff™ provides up to 8 hours on the high setting. If the Solarpuff™ is in the bright sun for 5 hours, it will last for 5 hours on high setting and 6-8 on low setting. If the Solarpuff™ is charged in the sun for 6 hours, it will last 6 hours on high setting. If it is charged for 7 hours, it will last for 7 hours on the high setting and so on.

What is the difference between the SolarPuff™ and the Helix™?
The Helix™ is a Twist and a little more compact than the SolarPuff™. It is made from recyclable TPU, a thermoplastic that has a unique memory for shape retention. A slight push will start the deflation process, and it will remember to flat pack back to a square. The light is more uniform than the SolarPuff™ since the SolarPuff™ has more of a spectrum of light. The SolarPuff™ has a ziplock pouch for packaging, while the Helix™ has paper packaging. The SolarPuff™ light diffuser is made from a Sail Cloth Fabric that is made in the USA and the Helix™ light diffuser material (TPU) is made in China.

Do the SOLARPUFF™ and SOLAR HELIX™ lamps need additional parts?
No. Everything is included in each lamp. No separate batteries or chargers are needed.

Can I leave my SOLARPUFF™ and SOLAR HELIX™ lamps outdoors?
Yes, your solar lamps can withstand wind, rain, saltwater and chlorinated pool water, but should be kept at 32 - 82°F for extended periods of time. Your solar lamps are designed to float.

Can I charge my SOLARPUFF™ and SOLAR HELIX™ lamps indoors?
Sure. Just put your solar lamp near a window or light source. Make sure your solar lamp does not get too hot (above 90°F).

How does the SolarPuff™ charge?
SolarPuff’s™ solar panels charge when facing sunlight or incandescent light. In direct sunlight, SolarPuff™ will fully charge in 5 hours. When it’s cloudy outside, it will take longer. To charge SolarPuff™ in incandescent light, place the solar panel close to the light bulb – but not so close that it becomes hot. It will take longer than 5 hours to charge under incandescent light.

How long do my SOLARPUFF™ and SOLAR HELIX™ lamps hold a charge if unused?
If kept in an emergency supply kit, a fully charged solar lamp will hold its full charge for about 3 months. After two years, your emergency solar lamp will retain about 50% of charge.

If the SolarPuff™ is kept in an emergency supply kit, how often should she be recharged?
When not in use, SolarPuff™ holds a full charge for about three months. After that, up to 50% of her charge for two years.

What is the life span of SolarPuff’s™ LED lights?
The industry standard for LED light bulbs is at least 25,000 hours. The LEDs will not burn out during the life of a SolarPuff™ lantern.

Is there any risk of electric shock or burns from SolarPuff™?
No, there is no risk of electric shock or burns with the SolarPuff™ lantern.

What is the company’s mission?
Solight Design™ makes beautifully architected and sustainable home lighting products that appeal to the design and environmentally conscious individual while providing lights to those in need. The company is committed to upholding the highest standards of design and sustainability. Alice Chun, who is our Chief Product Officer is an architect and expert in material culture. This means she designs with aesthetics in mind while making sure to use materials that are truly sustainable. Using cheap toxic material such as PVC removes the point of sustainability, in our humble opinion. If you want to tax the environment less by using solar as a renewable energy source, why would you purchase a product that is made of non-renewable materials such as PVC?


GOOD TO-GO®

What is the shelf life of your products?
All our meals have been individually lab tested for their shelf life. Right now all our meals have a 2-year shelf life.

How do you cook your meals at high elevation?
Since our meals are cooked and dehydrated at sea level, you will need to adjust accordingly. The temperature at which water boils declines as elevation rises. Because of this, foods prepared by boiling or simmering cook at a lower temperature at high altitude than at sea level, and thus, require a longer cooking time. It is recommended to double the cooking time for every 5000 feet to fully rehydrate our meals.

Are your products gluten free?
Right now all our products are lab tested for their gluten content and are certified gluten free and labeled as such. In the future, additional meals that are both gluten free as well as meals that have ingredients that contain gluten.

Are your products organic?
No, we are not certified organic, but we do primarily source GMO-free ingredients from North America.

Are your meals vegetarian or vegan?
Of the meals we sell currently, Classic Marinara with Penne is vegan.

Will you ever add meat products to your meals?
Our chef has recently become HACCP certified, technical jargon for she has gotten the government creds to start creating meals with meat.

What is the difference between dehydrated and freeze dried?
How we preserve our meals at Good To-Go is the same method that has been done for thousands of years, dehydrating. Dehydrated food has the active water removed. By doing this it inhibits bacteria growth and makes our meals shelf stable. The process of dehydrating is a combination of heat, blown air, and humidity control. The result is a product reduced in size, weight and water activity.
Freeze-drying is a process where food is brought down to very low temperatures, -30C.
The water that exists in the product turns to a vapor and then it is vacuumed (or sublimated) out.

Do you use preservatives in your meals?
We do not use any preservatives or additives in our Good To-Go meals. The dehydration process alone is what makes our products shelf stable. We believe that Real Food cannot and should not last 25 years.

Got a question that we didn't cover in the above information? Send us an email at customercare@bambuoutdoor.com.